Tutoring Services Assistant, Part-time (184-Day Calendar)

The Assistant will perform secretarial and clerical functions for the Tutoring Services office and staff and assist with all programs and services sponsored by the office. The Assistant is responsible for promoting a positive customer service philosophy in support of the College's goals. 

EDUCATION

• High School Diploma or GED or equivalent. Required
• Associate's Degree in Administrative Professional Studies, Office Administration, or related field. Preferred

EXPERIENCE

• One year of clerical or office administration experience or an equivalent combination of education and experience. Required
• Two (2) years of clerical or office administration experience OR, a degree in postsecondary administrative professional studies, OR, equivalent combination of experience and education. Preferred

ABILITIES AND SKILLS

• Superior interpersonal skills necessary to deal effectively and courteously with staff, faculty, students, and the public. Required
• Ability to interact successfully as a team member. Required
• Effective written and oral communication skills. Required
• Ability to operate in a fast-paced, multi-project environment. Required
• Effective time management and organizational skills. Required
• Ability to work with little or no supervision.) Required
• Ability to resolve routine problems with accuracy and composure. Required
• Functional ability with microcomputers including spreadsheets, databases, software applications, and web pages/portal, or the ability to learn. Required
• Capable of dealing with a variety of assignments simultaneously. Required

 

• Assist the Manager of Tutoring and Tutoring Services staff with data collection, student reports, tracking of student contacts, and the dissemination of information to appropriate stakeholders.
• Assist the Manager of Tutoring with tutor hiring, maintenance of schedules, and communications.
• Assist with maintaining department’s webpage, portal page, and other online communication tools.
• Assist the Manager of Tutoring and Tutoring Services staff with communications and marketing of programs/ services including brochures, posters, electronic communications, etc.
• Maintain Tutoring Services’ Teams site and organization of informational documents.
• Maintain current hours posted for individual tutors and subject areas in all communications including electronic and paper.
• Schedule usage of program meeting rooms or classrooms, and reserve room locations for all satellite tutoring.
• Maintain system for scheduling tutoring appointments, provide location communications, and monitor and track usage.
• Support additional programing initiated by Tutoring Services for special events such as Proofreading Week, Pi Day, Midterm and Finals study days, and specialty workshops.
• Inventory office supplies and instructional materials; prepare information to reorder as needed.
• Direct activities of the work-study office support students.
• Assist with arrangements of presenters and maintain records of tutor completion for the tutor training program.
• Monitor and fulfill the department task calendar and alert staff to upcoming outreaches and responsibilities.
• Attend various meetings, prepare meeting materials, and record minutes.

ADDITIONAL RESPONSIBILITIES

• Act as point of contact in office, answer routine questions, place telephone calls.
• Assist students and participants with basic academic/administrative details when other program staff are not available.
• Receive, sort, and distribute all mail received by the office.
• Prepare reminders of required tasks, meetings, preparation for events, etc., upon request.

None

Based on minimum education and experience qualifications the hourly range is $17.47 - $20.63.

This is not a complete itemization of all facets of this position. This job description is not an employment agreement or contract. The College has the exclusive right to alter this job description at any time without prior notice.

Penn College is committed to equal opportunity and the diversity of its workforce.

 

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