Mail Services Assistant, (172-Day Calendar)

This person supports and helps the overall efficient daily operations of the mailroom. This person sorts and processes incoming and outgoing mail and packages; helps prepare mailings; assists in maintaining the College's postage accounts; processes daily, monthly, and yearly reports; sorts, picks, and fulfills student packages and student mail; and performs finishing work (e.g., stuffing, folding, tabbing). Additionally, this person delivers mail and packages throughout the institution as needed.

Full-time Employee Benefits include: medical and dental insurances, retirement plans, paid time off, educational benefits for employees and dependents at Penn College and Penn State University, and more. For additional information, click here.

EDUCATION

• High School Diploma or GED or equivalent. Required

LICENSES AND CERTIFICATIONS

• Valid and in State Valid Driver's License. Required

EXPERIENCE

• One (1) year of office or mail center experience. Required
• Customer service experience. Required

ABILITIES AND SKILLS

• Knowledge of or willingness to learn postal regulations. Required
• Ability to accept direction by other staff members. Required
• Ability to perform clerical functions. Required
• Ability to use computers with package tracking system and Microsoft Office. Required
• Ability to perform basic math functions. Required
• Must be able to work independently with little supervision. Required
• Ability to run the required computer applications. Required
• Ability to work quickly and accurately, under constant deadline pressures to maintain mail schedule. Required
• Ability to read quickly and accurately to verify names and departments. Required
• Attention to detail. Required

• Assist with maintaining and updating package receiving and meter systems.
• Monitor and replenish funds for postage meter and shipping software.
• Assist with reports on mail operations.
• Maintain list of department postage accounts.
• Sort and process incoming College mail and packages, including business reply mail and postage due mail.
• Sort and process incoming student mail and packages. Pick, scan, and fulfill student pick-ups of mail and packages.
• Process undeliverable mail.
• Assist with inventory of supplies and materials for mailing equipment, envelopes and labels, and general office supplies.
• Process the College’s out-going mail, including regular letter/flat mail, bulk mailings, packages (USPS, FedEx, UPS, etc.), domestic and international, Certified Mail, etc. (ensuring compliance with federal rules and regulations and identifying hazardous and/or dangerous materials).
• Assist walk-in customers.
• Provide service and information to customers pertaining to mailing issues.
• Assist with maintaining cash drawer.
• Process appropriate paperwork for materials being delivered by Shipping and Receiving.
• Maintain a current listing of faculty and staff mail location changes.
• Receive and process out-going student mail and packages.
• Monitor mds@pct.edu emails for mail services requests.
• Track shipments/packages as necessary.
• Accurately maintain and file department documents.
• Pick up and deliver mail and packages throughout the College as needed.
• Deliver outgoing mail to the post office as needed.
• Provide routine clerical support to Mail Services and Document Services office: filing, telephone coverage, typing, etc.

ADDITIONAL RESPONSIBILITIES

• Assist office staff with finishing work, i.e. collating, binding, packaging, as requested by the Manager.
• Maintain copier paper for convenience copiers and fill orders as received.

• Some lifting up to 50 pounds.
• Exposure to noise levels associated with duplicating /printing area.
• Exposure to fumes associated with duplicating /printing area.
• Extensive walking and long hours standing.
• Exposed to varied weather conditions.

This is not a complete itemization of all facets of this position. This job description is not an employment agreement or contract. The College has the exclusive right to alter this job description at any time without prior notice.

Penn College is committed to equal opportunity and the diversity of its workforce.

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