Following general supervision and all College policies, this person will perform duties in support of the standard operational procedures of the Student Accounts Office and the College's accounts receivable/cash receipt system. The role will also provide continuous counter service to the students, staff and general public.

Benefits include: medical and dental insurances, retirement plans, paid time off, educational benefits for employees and dependents at Penn College and Penn State University, and more. For additional information, click here.

EDUCATION

• High School Diploma or GED or equivalent. Required
• Associate's Degree in a business related discipline. Preferred

EXPERIENCE

• Three (3) year general office experience to include one (1) year of customer service experience. Required
• Experience dealing with the public. Required
• Experience in handling large sums of money accurately and efficiently according to departmental procedures. Required
• Experience with a computerized accounts receivable system. Preferred
• Experience working in a Student Accounts Office. Preferred

ABILITIES AND SKILLS

• Functional ability with computers or ability to learn computer functions. Required
• Ability to work with minimal supervision. Required
• Ability to resolve routine problems with accuracy and composure. Required
• Ability to simultaneously handle a variety of assignments of varying complexity. Required
• Ability to meet deadlines. Required
• Ability to understand the concepts of an accounts receivable system. Required
• Must gain knowledge of departmental and College policies and operational procedures. Required

• Provide continuous receptionist and counter service. Respond to routine correspondence from students, parents, faculty, and staff.
• Gain understanding of third-party payment /refund systems and processes. Answer questions and assist students as appropriate.
• Open, sort, stamp, and distribute incoming mail.
• Post Student Acceptance Forms
• Post tuition payments as received to individual student’s account.
• Post endorsed student loan checks to student’s account receivable file, daily in accordance with Federal Student Loan program regulations.
• Post payments received to miscellaneous AR and cash receipts systems; verify accuracy of posting to correct receivable/general ledger accounts as received from Accounting Operations and various departments across campus; return receipts when appropriate.
• Disburse pre-approved cash emergency loans to students from College’s Petty Cash Fund and post to appropriate accounts.
• Mail monthly statements for past due invoices and keep Bursar apprised of delinquent accounts.
• Maintain file of numbered Bursar’s Office cash receipts for auditing purposes.
• Assist office staff with mailing of students’ statements.
• Assist Third-Party Billing Coordinator with coding Penn State employees/dependents tuition waivers/reductions according to College policy on a semester basis, maintain files.
• Assist Third Party Billing Coordinator with posting private scholarships and agency payments to student AR system; maintain files.
• Review status of past due receivable accounts for collection efforts as directed by Bursar.
• Assist Bursar in preparation of Excel spreadsheets used for sending delinquent account data to outside collection agencies.
• Enter appropriate comments to individual students’ history file and the miscellaneous A/R system as directed.
• Maintain up-to-date filing, retrieval system.
• Develop, maintain a thorough working knowledge of the miscellaneous accounts receivable system
• Develop, maintain a thorough working knowledge of the Student Accounts Receivable system and the relationship between the Financial Aid office and Registrar’s office.
• Develop, maintain a thorough working knowledge of College’s various Academic processes and student services.
• Develop, maintain a general understanding of inter-relationships between student accounts and outside agencies.

ADDITIONAL RESPONSIBILITIES

• Post payments and third-party registration forms received from WD for non-credit courses and training registrations.
• Provide telephone and personnel coverage.
• Assist staff in completion of projects, reports, and other office functions.

• Long periods of standing at payment counter.
• Some lifting not to exceed 20 lbs.

This is not a complete itemization of all facets of this position. This job description is not an employment agreement or contract. The College has the exclusive right to alter this job description at any time without prior notice.

Penn College is committed to equal opportunity and the diversity of its workforce.

#LI-Onsite